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Bitso Review | Is Bitso Exchange Reliable? A Complete Analysis of Regulatory Licenses, Trading Conditions, Security, and User Reputation

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Summary:How is the Bitso exchange? This article deeply analyzes Bitso's regulatory licenses, trading conditions, security mechanisms, and user reviews, assessing its legality and financial security in the Latin American market. It also answers frequently asked questions like "Is Bitso reliable?" and "Is Bitso safe?" to help investors gain a comprehensive understanding of this leading exchange.

Bitso Review | Is Bitso Exchange Reliable? A Complete Analysis of Regulatory Licenses, Trading Conditions, Security, and User Reputation


1. Brand Background and Development History

Founded in 2014 and headquartered in Mexico, Bitso is one of the largest cryptocurrency trading platforms in Latin America.

  • Market coverage : Mexico, Argentina, Colombia, Brazil and other Latin American countries.

  • User base : Over 6 million registered users , with high brand awareness in the Latin American market.

  • Financing background : Received investment from institutions such as Tiger Global and QED Investors, becoming a unicorn.

Bitso's core goal is to provide Latin American users with secure cryptocurrency trading, payment, and cross-border remittance services through compliant fintech methods.


2. Trading Account and Trading Conditions

Bitso provides spot and derivatives trading and supports deposits in multiple fiat currencies.

Account Type Minimum deposit Average spread
Basic Account No threshold Starting from about 0.1%
Pro Account $1000 Starting from about 0.05%
  • Supported fiat currencies : MXN, BRL, ARS, COP, etc.

  • Trading products : BTC, ETH, USDT and other mainstream currencies + some local specialty tokens.

  • Leverage and Derivatives : USDT perpetual contracts are available with leverage up to 20x.


III. Supervision and Compliance

Bitso emphasizes compliance and is one of the first exchanges in Latin America to attempt formalized operations.

Regulatory agencies License number Entity Name
Mexico's CNBV (Financial Supervisory Authority) FTX-2020 Bitso SAPI de CV
Central Bank of Brazil (Payment License) N/A Bitso Brasil Serviços Digitais
Gibraltar GFSC 116406 Bitso Limited

Compliance features:

  • Obtained a DLT license in Gibraltar for cross-border business in Europe.

  • It has payment licenses in both Mexico and Brazil.

  • Implement KYC/AML procedures, and gradually align compliance and risk control with international standards.


IV. Trading Products and Market Coverage

  • Spot market : 50+ currency pairs, covering core currencies such as BTC, ETH, USDT, etc.

  • Derivatives market : USDT perpetual contracts, with liquidity mainly in the Latin American market.

  • Payment and Remittance : Focuses on cross-border remittance services , supporting low-cost international transfers through cryptocurrencies.


5. Trade Execution and Technical Performance

  • Matching engine : Bitso Pro provides more professional order book depth and supports API docking.

  • Trading experience : The mobile app is fully functional and suitable for novice users.

  • Speed and stability : Delays occurred during peak hours, but major outages were rare.


6. Deposit and Withdrawal Methods and Time Limits

  • Deposit : Supports local bank transfer (such as SPEI, PIX), credit card, and cryptocurrency top-up.

  • Withdrawals : MXN, BRL, ARS and other local fiat currencies are quickly transferred to your account.

  • Time limit : Fiat currency usually arrives within 24 hours; cryptocurrency depends on the block confirmation time.


7. Customer Service and Additional Features

  • Customer support languages : Spanish, Portuguese, English.

  • Contact Information :

    • Email: [email protected]

    • Online customer service: Official website APP built-in work order system

  • Additional features : tax report download, savings account (some countries), crypto payment tools.


8. Media and User Reviews

Third-party media

  • CoinDesk : Bitso is called "a typical case of Latin American crypto compliance exploration."

  • FX110 : Given a medium-to-high risk rating, it is believed that it has influence in Latin America, but its regulatory intensity is lower than that of European and American platforms.

  • WikiFX : Its compliance disclosures are relatively positive, but it points out that there is a risk of liquidity concentration locally.

User feedback

  • Advantages : Convenient fiat currency channel, simple and easy-to-use APP, and obvious advantages in local remittances.

  • Disadvantages : Insufficient liquidity of some currencies, limited depth of derivatives, and slow customer service response.

Overall conclusion : Bitso holds a leading position in the Latin American market, with better compliance than most local exchanges. It is suitable for users with strong fiat currency needs, but it still lacks in globalization and derivatives competitiveness.


IX. Risk Warning

  • The intensity of regulation in Latin America is limited, and there is a risk of policy changes.

  • The platform's main users are concentrated in the regional market, and its ability to resist external shocks is relatively weak.

  • Investors should control their positions and avoid risks from a single platform.


🔟 Multi-dimensional rating (10-point scale + comments)

  • Regulatory Compliance: 7/10 — Some licenses are held, and regional compliance is good, but not up to top European and American standards.

  • Trading Conditions: 7/10 — Reasonable fees and low spreads, but limited product coverage.

  • Security: 8/10 — No major hacking incidents, strict KYC/AML.

  • User Experience: 8/10 — The app experience is smooth, and deposits and withdrawals in local fiat currency are easy.

  • Market Reputation: 7/10 — Positive reviews in Latin America, but limited global reach.

Overall rating: 7.4/10


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