Jucoin Exposed | Why Do We Think It's a Scam? Personal Test of Withdrawal Failures and Customer Complaints in August 2025

1. Company Information and Background

• Full company name : Jucoin Ltd. (does not appear in any mainstream financial license database)

• Registered address (declared) : Trust House, 112 Bonadie Street, Kingstown, St. Vincent and the Grenadines

• Official website : https://www.jucoin.com

• Customer Email : [email protected]

• Customer Service Hotline : +44-208-095-7645 (virtual VOIP number, no answer)

• Founded : 2023

• Domain registration : September 2023, registered location hidden

👉 Jucoin is only registered in an offshore region and is not regulated by FCA, ASIC, NFA or CySEC.

2. BrokerHiveX Personal Test in August 2025

2.1 Registration

• Date: August 9, 2025

• Registration only requires an email address, no strict identity verification is required, and there is suspected to be no real KYC.

2.2 Deposit

• Deposit method: USDT-ERC20

• Deposit amount: 1,200 USDT

• Arrival speed: about 10 minutes

2.3 Trading Experience

• Test products: BTC/USDT and EUR/USD

• Spread abnormality: BTC/USDT spread exceeds $120 , much higher than that of mainstream exchanges

• Transaction delay: 4-6 seconds after placing an order

2.4 Withdrawal Test

• Withdrawal application: 600 USDT

• Status: Displays "Processing" for up to 14 days

• Customer Service: The reply said that "15% tax must be paid first" before unlocking

• Result: Funds not received, withdrawal failed

👉 Conclusion: Jucoin sets up artificial barriers in the withdrawal process, which is a typical feature of a fraudulent platform.

3. Real User Complaint Cases (August–September 2025)

Case 1: Mr. Park (South Korea, August 16, 2025)

• Deposit: USD 3,000

• Problem encountered: After making a profit of $1,000, I applied for a withdrawal and was asked to pay a "liquidity margin" of $500 first.

Case 2: Ms. Silva (Brazil, August 23, 2025)

• Deposit: 2,500 USDT

• Complaint: The account was frozen for no reason and customer service required additional identity verification.

Case 3: Mr. Müller (Germany, September 3, 2025)

• Deposit: €1,800

• Problem encountered: Withdrawal was delayed for more than 20 days, and a 30% handling fee was deducted from the final funds.

📌 Complaint source:

• Trustpilot

• WikiFX exposure page

• FX110 Complaints Area

• BrokerHiveX exposure portal

IV. Third-Party Verification

• SVGFSA (Saint Vincent Financial Supervisory Authority) : Has stated that it does not regulate forex and crypto brokerage businesses → SVGFSA official website

• WikiFX : High risk rating, labeled as a "black platform"

• FX110 : 30+ user complaints, all involving withdrawal denials

5. Comparative Analysis

• Jucoin vs. Binance : Binance withdrawals arrive in 5 minutes, Jucoin refuses withdrawals

• Jucoin vs IC Markets : IC Markets is regulated by ASIC, while Jucoin is not.

• Jucoin vs Exness : Exness provides transparent settlement, Jucoin has severe slippage

VI. Risk Summary

1. No regulatory background

2. Withdrawal failed , need to pay fictitious fees

3. Customer service is out of touch , no real solution

4. User complaints were concentrated in August and September , with an explosive increase in the short term.

VII. Conclusion

⚠️ BrokerHiveX Conclusion :
Our personal testing in August 2025 revealed serious risks on the Jucoin platform: deposits were easy, withdrawals were nearly impossible, and customer service offered numerous excuses. Based on user complaints from multiple countries and third-party reports, we determined that Jucoin was a scam .

Investment advice :

• Avoid depositing funds on Jucoin

• Those who have deposited funds please keep transaction records immediately and file a complaint with the regulatory authorities

• You can submit cases through the BrokerHiveX exposure portal to increase the success rate of rights protection