George257_ Miller

View translation

What should I do if my OctaFX withdrawal doesn’t arrive?

First, confirm the request status in your Personal Area and double-check the payout method and details. Then check your email/SMS for any KYC or security requests. For card payouts, ask OctaFX for the ARN so your card issuer can locate the refund; for bank wires, ask for the SWIFT MT103 receipt to start a trace. If an e-wallet shows “completed” but funds aren’t visible, contact the wallet’s support with the merchant transaction ID. Keep screenshots of your request and confirmations. If the delay persists beyond 7 business days, escalate via live chat → ticket → compliance. EU clients of Octa Markets Cyprus can also approach the Financial Ombudsman of Cyprus after the broker’s formal complaints process. Most “missing” payouts resolve to bank processing delays or mismatched beneficiary details rather than refusal; persistence plus the correct trace document usually fixes it.