Ethan Joshua R_ Mitchell#95

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What should I do if my Dukascopy withdrawal doesn’t arrive?

If funds haven’t reached you within the expected timeframe, first check the Dukascopy e-banking portal for request status. If marked “processed,” request the SWIFT MT103 confirmation (for wires) or ARN code (for card refunds). These tracking documents allow your bank to trace the money. In rare cases of dispute, you can escalate to FINMA as the supervising authority, giving Dukascopy clients more protection than most brokers worldwide.