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What if my MultiBank withdrawal doesn’t arrive?

First, confirm the request status in your Client Portal. If it shows as “processed,” delays are likely on the bank/payment side. For cards, request the ARN code; for bank wires, ask for the SWIFT MT103. These documents allow your bank to trace funds. If not resolved in 7 business days, escalate via MultiBank’s support and, if needed, file a complaint with the relevant regulator (e.g., ASIC or BaFin).